Account and Data Deletion

If you have created an Eleviy account, you can request deletion of your account and associated data at any time — either from inside the Eleviy app or from this public web page. You do not need to have the Eleviy app installed to submit a deletion request through this page.

The Google Play account and data deletion URL for Eleviy is https://eleviy.com/data-deletion. This is the URL submitted to Google Play Console in the Data Safety form.

Account deletion is distinct from logging out, unsubscribing from email communications, deleting an individual photo, or disabling Cycle Sync. Account deletion initiates a process that removes or de-identifies account-associated records subject to the legally required retention exceptions described below.

In-app deletion: Open the Eleviy app, go to Settings, scroll to the Danger Zone section, tap Delete Account, and confirm the action. The app immediately sends a deletion request to Eleviy and logs you out of all sessions after the request is confirmed.

Web deletion (available even without the app installed): Email info@eleviy.com from the email address associated with your Eleviy account. Use the subject line "Request Account Deletion" and state clearly that you want to delete your Eleviy account and all associated data. Include your country or region if you want us to consider a region-specific privacy right (such as GDPR right to erasure or CCPA right to delete).

If you cannot send an email from your registered account email address, explain the reason and include your account email address along with enough information to verify your identity. We may request additional verification before processing the deletion.

For website-only records such as newsletter subscriptions, waitlist entries, contact form messages, or analytics data, email info@eleviy.com and describe which records you want deleted. You can also use the unsubscribe link in any newsletter or waitlist email to stop those communications.

An Eleviy account deletion request covers: account identity and authentication credentials; login session tokens and refresh tokens; profile and onboarding data; unit and region preferences; notification settings; nutrition logs, meal items, and water logs; meal photos and related cloud storage records; workout plans and workout sessions; body metrics and weight log; progress photos and AI analysis results; AI coach conversation messages and history; weekly AI reports; achievements and streaks; and all other first-party records associated with your account.

Deletion also covers optional health-related data including saved cycle profiles, TDEE estimates, readiness data and check-ins, day-specific calorie and macro targets, fatigue and progression records, custom food database entries, grocery lists, barcode corrections, family or corporate group membership records, challenge participation records, promo code redemption records, and any other records connected to your account and under Eleviy's control.

Some data is deleted directly. Other data is removed through database cascade operations, de-identification processes, cloud storage object deletion, or scheduled background cleanup jobs. Confirmed meal photos and progress photos stored in cloud object storage are deleted when the associated account records are deleted. Unconfirmed or orphaned meal-photo staging records are subject to shorter automated cleanup windows.

Data that is not under Eleviy's control — such as operating system permission history, Google Play or Apple purchase and transaction history, device-level notification logs, or records held by a third-party provider under that provider's own legal obligations — must be managed directly with the relevant provider.

In-app deletion requests: After a verified in-app deletion request, your account is deactivated immediately and you are logged out. The backend schedules permanent erasure of active first-party account records after a 30-day deletion grace period. During this period, the account is inactive and is not intended for normal product use.

Web (email) deletion requests: Manual deletion requests are reviewed and verified before processing. We aim to acknowledge manual requests within a reasonable time and begin deletion after verifying account ownership. If we need more information, the deletion timeline begins after the verification process is complete.

After the 30-day grace period, active first-party account records are deleted or de-identified, unless a retention exception applies.

Backup copies, disaster-recovery snapshots, and operational logs are removed, overwritten, or de-identified on normal retention cycles. Immediate deletion from backup systems is not always technically possible, but backups containing your data are subject to the same normal retention cycle controls.

If you submitted a deletion request and then change your mind within the 30-day grace period, you can contact info@eleviy.com to cancel the pending deletion request.

Eleviy may retain limited records beyond the standard deletion period when retention is required or justified by: legal compliance obligations; tax, accounting, or financial reporting requirements; fraud prevention or abuse investigation; security incident records; audit logs; support correspondence or records needed to establish, exercise, or defend legal claims; active government or regulatory investigations; and backup integrity until the applicable backup retention cycle expires.

Examples of records that may be retained under these exceptions include: consent records and deletion request correspondence; security-related event logs; anti-abuse records; and records already committed to encrypted backup storage until those backups are overwritten.

When we retain data under an exception, we limit retention to the data strictly necessary for that specific purpose and delete or de-identify it when that purpose no longer applies.

If your deletion request is received during an active legal dispute or government investigation involving your account, we may defer some deletion steps until the matter is resolved, retaining only what is necessary for the proceeding.

When Eleviy uses third-party service providers to process your data, we delete the data from our systems and request deletion, de-identification, or expiration by providers where required and technically supported. Some providers — such as AI model providers, email services, analytics providers, cloud storage providers, app stores, or subscription management providers — may retain their own logs or records under their own legal, security, fraud-prevention, or platform obligations.

Eleviy limits processor data handling to what is described in the Privacy Policy and the Data Usage page. If you have questions about a specific provider's retention practices, refer to that provider's own privacy policy.

Before deleting your account, you can request a data export from within the Eleviy app (Settings > Export). The export flow generates a download file and emails you a time-limited link after background processing. The download link expires after approximately 7 days.

Export coverage may not include every internal operational record, provider log, backup copy, or record retained for security, legal, or other purposes.

If you want a copy of your data before deletion, request the export first and wait to receive and download the export file before confirming account deletion.

For account deletion requests, data deletion questions, data export requests, or questions about website record deletion, contact us at:

Email: info@eleviy.com

Subject line for account deletion: "Request Account Deletion"

Eleviy is operated by Svorus Private Limited, India.

We aim to acknowledge deletion requests within a reasonable time and process verified requests in accordance with applicable law and the timelines described above.