Privacy Policy
Last Updated: June 15, 2026Summary: Eleviy is committed to protecting your personal and health data. We never sell your data, we secure it with enterprise-grade encryption, and we provide you with complete control to export or delete your account records directly within the app settings.
1. Introduction
Welcome to Eleviy. Eleviy ("we", "our", or "us") provides AI-powered personal coaching, nutrition plans, workout recommendations, and health analytics through our mobile application. This Privacy Policy details how we collect, process, store, and secure your personal and health data when you interact with our platform.
By using Eleviy, you consent to the data collection and usage practices described in this policy. If you do not agree with any terms, please do not access or use our services.
2. Data We Collect
To provide high-quality, customized health coaching, we collect several categories of information:
| Data Category | Description | Purpose |
|---|---|---|
| Account Info | Name, email address, password, profile picture. | Account creation, authentication, secure login. |
| Health & Fitness | Weight, height, age, gender, activity level, fitness goals, workout logs, energy targets (TDEE). | Calculating custom caloric/macro goals and workout recommendations. |
| Nutrition & Meals | Logged food items, meal photographs (analyzed by AI), voice messages describing meals, and barcodes. | Tracking dietary intake, food identification, and macro estimation. |
| Device Information | IP address, operating system, FCM registration token, crash logs. | Push notifications, app security, rate-limiting, and error diagnostics. |
3. How We Use Data
We process your data strictly to deliver and improve our fitness services, including:
- Generating customized daily nutrition and workout recommendations using artificial intelligence (such as Vertex AI).
- Analyzing body metric history to show progress graphs and calculate adaptive Total Daily Energy Expenditure (TDEE).
- Sending push notifications for meal logging reminders, workout schedules, and family hub updates.
- Preventing abuse and ensuring security via rate-limiting middleware.
4. Sharing Your Data
We do not sell, rent, or lease your personal or health data to third parties. We only share information with trustworthy service providers to operate our app:
- AI Providers: Nutrition logs (text, voice, and photos) may be sent to Google Vertex AI to estimate ingredients, calories, and serving sizes. No personal account metadata is sent.
- Infrastructure Providers: Hosted databases (PostgreSQL), memory stores (Redis), and notifications (Firebase FCM) to power app infrastructure.
- Payment Gateways: Subscription purchases are processed securely via external platforms (such as Razorpay). We do not store credit card credentials.
5. Data Security
We implement strict security measures to keep your data safe:
- All network communications are encrypted in transit using industry-standard TLS/SSL protocols.
- Data stored on our backend databases is secured behind strong firewalls and access controls.
- Security headers (such as Content Security Policy, X-Frame-Options, and Strict-Transport-Security) are enforced on all API routes.
6. Your Data Rights
We believe in absolute transparency and user data rights. In the Eleviy application, you can access the following controls:
- Data Export: Request a complete download of your historical workout logs, body metrics, and profile details.
- Consent Withdrawal: View and toggle your consent preferences for tracking and analytics at any time.
- Account Deletion: Instantly trigger a complete delete request of all your records from our databases.
7. Contact Us
If you have any questions or feedback regarding this Privacy Policy, or want to make a manual privacy request, please contact our support team:
Email: support@eleviy.com